DELIVERY & RETURNS

EUROPE

 

NETHERLANDS Standard Delivery(3-5 working days): €18.00*

GERMANY Standard Delivery(3-5 working days): €18.00*

BELGIUM Standard Delivery(3-5 working days): €18.00*

LUXEMBOURG Standard Delivery(5-10 working days): €18.00*

AUSTRIA Standard Delivery(5-10 working days):  €18.00*

DENMARK Standard Delivery(5-10 working days):  €18.00*

FRANCE Standard Delivery(5-10 working days): €18.00*

SPAIN Standard Delivery(5-10 working days):  €18.00*

ITALY Standard Delivery(5-10 working days):  €18.00*

CZECH REPUBLIC Standard Delivery(5-10 working days): €18.00*

POLAND Standard Delivery(5-10 working days): €18.00*

FINLAND Standard Delivery(5-10 working days): €18.00*

GREECE Standard Delivery(5-10 working days):  €18.00*

PORTUGAL Standard Delivery(5-10 working days):  €18.00*

SWEDEN Standard Delivery(5-10 working days):  €18.00*

BULGARIA Standard Delivery(5-10 working days):  €20.00*

CROATIA Standard Delivery(5-10 working days):  €20.00*

ESTONIA Standard Delivery(5-10 working days):  €20.00*

HUNGARY Standard Delivery(5-10 working days):  €20.00*

LATVIA Standard Delivery(5-10 working days):  €20.00*

LITHUANIA Standard Delivery(5-10 working days):  €20.00*

ROMANIA Standard Delivery(5-10 working days):  €20.00*

SLOVAKIA Standard Delivery(5-10 working days):  €20.00*

SLOVENIA Standard Delivery(5-10 working days): €20.00*

 *Please note in busy periods shipping can take longer than the standard delivery time. 

If 'Shipping Method' is displayed on the checkout page as "Sorry, no quotes are available for this order at this time", please contact our Customer Services team at [email protected]

 

REST OF THE WORLD

USA & CANADA Standard Delivery (3-8 days): £13.50 - £14.50*

NEW ZEALAND & AUSTRALIA Standard Delivery (3-8 days): £14.50*

RUSSIA Standard Delivery (3-10 days): £14.50*

Missed, Delayed or Lost Deliveries

• If you miss your parcel, please contact the courier directly to re-arrange delivery or collection. Please note, if any parcels are sent back to us due to missed delivery or no collection, you may be required to pay the shipping fee to re-send the parcel.
• If your parcel takes longer than expected, please contact us and we will be happy to take a further look into this for you.
• If your order is lost in transit, we reserve the right to investigate before we offer to replace or refund.

Additional Information
• Our warehouse and office are closed on weekends and public holidays, so orders placed on these days will be dispatched the following working day.
• We do not deliver to PO boxes.
• If delivery address is incorrect, please contact us within 24 hours of when you have placed your order as we can only adjust this before your parcel has been dispatched.

 *Please note in busy periods shipping can take longer than the standard delivery time. 

If 'Shipping Method' is displayed on the checkout page as "Sorry, no quotes are available for this order at this time", please contact our Customer Services team at [email protected]

 

UK AND NON-EU RETURNS POLICY

• We have a standard return policy. You can return your online order within 14 days of receiving your order without having to give any reason. This return period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. However, we may, in our sole discretion, offer you a longer period for returns from time to time. 
• We are unable to provide a return postage slip, so this will be your responsibility and we recommend using a tracked service when sending goods back.
• The goods must be returned in their original condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels and tags.
• You will receive a return form in your parcel. Please make sure to complete this slip and place it in your return parcel before sending it back.
• Please make sure to include all the details and the invoice. Please note, your order number can be found in your confirmation email.
• Additionally, if you do not receive the return slip then email us and we will send over a copy.
• Size swaps are only available for UK based customers, for the same product and only once. If you require further size swaps, postage will have to be paid.
• Please send your return parcel to the following address:
Jawbreaker Returns
Bansal House
Bracken Industrial Estate
185 Forest Road
Ilford, Essex
United Kingdom
IG6 3HX
• It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. On receiving your return, the next step is for us to check the Product(s). Once our checks are complete, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:
If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Products, and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer).
If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us, and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information.
Finally, we’ll send you an email when we have processed your refund.

 

EU RETURNS POLICY

•If you wish to return an item, please contact our Customer Service team at [email protected], quoting your order number and the orderer’s name.
Upon receipt of your request, a representative will review the information provided and supply you with detailed instructions for returning your item. Please ensure that you follow these instructions.
• We have a standard return policy. You can return your online order within 14 days of receiving your order without having to give any reason. This return period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. However, we may, in our sole discretion, offer you a longer period for returns from time to time. 
• We are unable to provide a return postage slip, so this will be your responsibility and we recommend using a tracked service when sending goods back.
• The goods must be returned in their original condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels and tags.
• You will receive a return form in your parcel. Please make sure to complete this slip and place it in your return parcel before sending it back.
• Please make sure to include all the details and the invoice. Please note, your order number can be found in your confirmation email.
• Additionally, if you do not receive the return slip then email us and we will send over a copy.
• It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. On receiving your return, the next step is for us to check the Product(s). Once our checks are complete, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:
If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Products, and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer).
If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us, and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information.
Finally, we’ll send you an email when we have processed your refund.

 

Non-refundable/exchangeable goods:
• Please note goods returned from smoking households or households that have pets may not be accepted due to scent/allergies.
• All earrings including cuffs and clip on are non-refundable and non-exchangeable for hygiene and safety reasons unless they are faulty.
• Cosmetics and Hair Tools are also non-refundable and non-exchangeable due to hygiene reasons, unless there is a fault with the product. All the cosmetics have a two-year lifespan after being opened if treated with due care.
• All hosiery is non-refundable and non-exchangeable for hygiene reasons unless they are faulty.

Faulty Goods
• In the unlikely instance that you receive an item that is faulty, incorrect or damaged, we are happy to cover the cost of your return, no matter where you are based.
• Please email [email protected] with a photo of the damaged goods.
• Once the photo has been checked by the team, you will be asked to send a copy of your postage receipt. We will then reimburse you for the shipping charges you paid to return the faulty goods. Please note, we are unable to process a refund for the shipping without proof of postage receipt.

We recommend that you return orders via tracked shipping, if possible, as we aren't liable for any returns lost/delayed in the post. Once we receive your return at the above address we can then refund you for the item(s).