Frequently asked questions

FAQs 

Please see our frequently asked questions below. For any unanswered questions please email:

sales@jawbreakerclothing.com 

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How does delivery work?

Please see our Delivery & Returns information page for full information on our delivery and returns policy.

Where can I find my order number?

Your order number can be found on the confirmation email that is sent to you following the completion of your order.

Do you accept exchanges/refunds?

Yes, we do! However this is only available to UK customers only, due to shipping costs and lead times. 

Where is my order?

Please allow the full estimated delivery time to pass and be sure to check the tracking system for regular updates. If you find that you have yet to receive your order then pop us an email. You may wish to check if you’re experiencing any postal delays in your area first, as this of course will affect your delivery. We want to able to get your goods to you as soon as possible, so if you’re experiencing an unexplained delay then let us know and we’ll do everything we can to help

What do I do if I receive an incorrect/faulty item?

If you find that there is a fault with your order then please send us an email with your name, order number, what the problem is and our wonderful customer service team will work as quickly as possible to resolve your issue.

What is your sizing like?

If you’re unsure about sizing, please see a look at our size guide. Size guides are also placed under descriptions of our stock.

Do you hold/restock items?

Unfortunately we cannot hold items, but we receive a lot of new stock in between seasons, so even when something has sold out, we might get it in back In stock in the future.

Can I get a partial refund if the price of something has changed since I ordered it?

As an online retailer we often have price changes across our website and throughout the year. Prices can vary due to sales, discount codes, stock and demand. Should you purchase an item and find that it’s price has then changed following your purchase, we unfortunately cannot refund the difference.

 Could I get a discount/promo code?

Any discounts and promotions are promoted on our social media platforms (Instagram, Twitter, Facebook) as well as our newsletter. Please follow and subscribe to have access to these.

* Please note that discount/promo codes can only be applied to your order when it is being placed. If you did not/forgot to use a valid code when placing your order, we cannot apply it for you afterwards. We also can’t credit or refund for the discount amount

Do you have a shop I can visit?

Unfortunately we don’t have a shop for customers to come and purchase clothing from. We operate exclusively as an online retailer, meaning our line can only be purchased from us on our website. 

Do you ship to PO Boxes?

No, we're afraid that we won’t be able to deliver your address if you provide us with a PO Box delivery address.